How do I send money through a Ria Agent?
Call Ria to find a convenient Ria Agent Location. Bring cash to cover the amount you wish to transfer, plus a service fee. Your order will be entered into our proprietary computer operating system and sent to an Order Processing Center. You will be handed a receipt with a tracking number. Once the transaction has cleared, the order is sent to a Ria Correspondent (paying agent) in the beneficiary's home country. The Correspondent notifies the beneficiary that the money is available and can be claimed upon presentation of proper identification.
How can I find the nearest Ria Agent?
To find a Ria Agent in your area, call 1-800-227-4195.
How will I know when my beneficiary has received the money I sent?
You can always check the status of your money transfer by contacting Ria. Generally, recipients pick up their money within 24 hours. Contact your Ria Agent or the Ria Customer Service Department with the transaction number on your receipt and your order will be tracked.
As the beneficiary, how do I receive the money sent to me?
Obtain the pin number and Correspondent (paying agent) information from the person who sent you the funds, then visit the indicated Correspondent (paying agent). Remember, you will be asked to provide proper identification in order to claim money being held in your name. Money can then be dispersed as cash or placed into a specified checking or savings account. In some cases, you may be contacted directly by a Ria Correspondent (paying agent).
What are acceptable forms of identification?
Generally, any of the following can be used as proof of identification: a valid driver's license, state issued ID, current passport or visa, government photo ID, or alien ID. Check with the Ria Correspondent for specific details.
How much will my money transfer cost?
Ria's money transfer rates are very competitive. Visit one of our authorized agents
in your area for more details. If you are placing your order on our transaction site
www.riamoneytransfer.com, then the actual service fee for your transaction will appear after all of the details have been entered. If you choose to proceed, the service fee will automatically be deducted from your checking account or credit card along with the amount of the money transfer itself.
How can I protect myself?
Help Prevent Consumer Fraud by thinking through these questions:
- Are you sending money to claim lottery or prize winnings, or on a promise of receiving a large amount of money?
- Are you sending money because you were "guaranteed" a credit card or loan?
- Are you responding to an internet or phone offer that you aren't sure is honest?
- Are you sending money to someone you don't know or whose identity you can't verify?
If so, ask the sales clerk to stop your transfer immediately, or call Ria Customer Service at 1-800-500-3994. If it can be confirmed that payment to the beneficiary has not been made, the funds will be returned to you. Ria works continuously to help reduce consumer fraud.